Homus Refund and Exchange Policy

At Homus, we are committed to providing our customers with high-quality bathroom sanitary and home appliances. We value your satisfaction and want to make your shopping experience as smooth as possible. To ensure transparency and build trust with our customers, we have outlined our refund and exchange policies in detail below. Please read through them carefully to understand your rights and options as a valued customer.

Refund Policy

At Homus, we understand that sometimes a refund may be necessary. We aim to make the process as clear and efficient as possible.

1. Eligibility for Refund:

  • Refund requests must be initiated on the same day of the original purchase. Due to limitations in our payment and transaction systems, refunds cannot be processed beyond this timeframe.
  • All items eligible for a refund must be in their original, unused condition, with no signs of wear, damage, or installation.

2. Refund Request Process:

  • Visit our store or contact our customer service team within the same day of purchase to initiate the refund process.
  • Our team will verify the eligibility of the item and complete the necessary steps to process your refund.
  • Proof of purchase, such as the original receipt or invoice, must be presented for all refund requests.

3. Processing Time:

  • Once a refund request has been approved, the processing time may take up to 7 working days.
  • Refunds will be issued using the original payment method (e.g., credit card, bank transfer, or other forms of payment). Please note that processing times may vary depending on your bank or payment provider.

4. Non-Refundable Items:

  • Certain items may not be eligible for a refund due to hygiene or installation reasons. Please ask our team for further details when making your purchase.
Exchange Policy

We understand that sometimes a purchased item may not be the perfect fit. To provide flexibility, we offer an exchange policy that ensures you can find the right product for your needs.

1. Eligibility for Exchange:

  • Items must be returned in their original condition, including all packaging, labels, and accessories.
  • Products must be uninstalled and unused. We cannot accept items that have been altered, installed, or show signs of use.
  • Exchanges can only be initiated within 30 days from the date of purchase.

2. Exchange Value and Conditions:

  • When exchanging an item, the value of the new product must be equal to or greater than the original purchase. If the exchanged item’s value exceeds the value of the original item, the customer will be required to pay the difference.
  • If the value of the new item is less than the original purchase, the difference will be issued as store credits. These credits can be used for future purchases and are valid for a period of one year from the date of issuance.

3. Exchange Request Process:

  • To initiate an exchange, please bring the item to our store along with the original receipt or proof of purchase.
  • Our customer service team will assess the condition of the item and, if approved, will guide you through the process of selecting a new product.
  • Exchanges cannot be processed for items that do not meet the eligibility criteria.
Storage Policy

At Homus, we understand that renovation timelines and project schedules may vary, and you may not be ready to install your new products immediately. To accommodate our customers, we offer a flexible storage option:

1. Storage Duration:

  • Homus provides complimentary storage for all purchased items for up to one year from the date of purchase. This allows you to keep your items safe until you are ready for installation without incurring any rental fees.
  • If storage is required beyond one year, additional charges may apply. Please contact our team to discuss extended storage options.
Additional Information
  • Custom Orders: Please note that custom or special orders may have different refund and exchange terms. For more information on these items, speak with our sales team at the time of purchase.
  • Customer Service Assistance: If you have any questions or need further clarification regarding our refund and exchange policies, our customer service team is available to assist. You can visit our store or contact us via phone or email during business hours.

At Homus, your satisfaction is our priority. We are committed to providing quality products and services to meet your needs. Thank you for choosing Homus for your bathroom sanitary and home appliance needs