Refund and Return Policy
At Homus Singapore, we strive to provide you with top-quality products and exceptional customer service. This Refund and Return Policy outlines the procedures for returns and refunds for products purchased from our store. Please read this policy carefully before making a purchase.
1. Return Eligibility
1.1. To be eligible for a return, the product must be in its original condition and packaging, with all accessories and documentation included.
1.2. Returns are only accepted within 7 days from the date of purchase. With items being returned, a credit note will be issued to be used as contra for any future purchases with Homus Singapore
2. Warranty Information
2.1. All products sold by Homus Singapore are covered by the manufacturer’s warranty provided by the brand suppliers. Any warranty claims or issues must be directed to the respective brand supplier or manufacturer.
2.2. Please refer to the specific warranty information provided by the brand suppliers for details on coverage and claim procedures.
3. Non-Returnable Items
3.1. Certain products are non-returnable due to hygiene reasons or other considerations.
3.2. Customized or made-to-order products are also non-returnable.
4. Refund Policy
4.1. We do not offer refunds for products unless approved by our management team under exceptional circumstances.
4.2. In the event that a refund is approved, it will be issued in the original payment method used for the purchase.
4.3. Refunds are processed within 7 days from the approval date.
5. Return Process
5.1. To initiate a return, please contact our customer support team with your order number and reason for return.
5.2. Our customer support team will provide you with instructions on how to proceed with the return.
5.3. You are responsible for the shipping costs incurred for returning the product
6. Inspection and Approval
6.1. All returned products will be inspected upon receipt to ensure they meet the return eligibility criteria.
6.2. Returns that do not meet the eligibility criteria may be subject to a restocking fee or be declined at our discretion.
7. Exchange Policy
7.1. We offer exchanges for products that are defective or damaged upon receipt.
7.2. If you need to exchange a product, please contact our customer support team within 7 days from the date of receipt.
7.3. Exchanges will be subject to product availability. If the requested product is not available, we may offer a suitable alternative or provide a refund via credit note